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These FAQ's will help you

Please you can read below questions for an online and quick help

I have not received a confirmation e-mail? Why? Does it mean that you cannot provide a car?
No, we are happy to announce that 99.9% percent of booking requests are confirmed

This can be caused due to a couple of reasons.
A) Sometimes there is a problem with spam filter. Please check your spam folder
B) Check if you have typed the e-mail correctly.

What are the SunShuttles Reservation & Emergency contact numbers?
Reservations - Emergency:
+90 850 840 20 84
Mon to Sat  09:00 - 18:00
Closed on Sundays

What happens when I make a reservation?
Once you complete your booking on SunShuttles site , the details of the booking is saved electronically to our data base.

we will make the appropriate arrangements as per your request.

Can I change the date of my transfer?
Yes, subject to availability and our terms and conditions.

What happens if I cancel my holiday? Can I have a refund?
You may cancel your booking at any time and cancellation charges may apply. Our cancellation&changes policy can be found on the terms and conditions section of the website.

How do I collect my transfer upon arrival?
Once you have completed your on-line booking you will automatically receive a confirmation.

Do I have to share a vehicle with other people?
No, if you book a private transfer. Yes, if you book a shuttle transfer.

What happens if my outbound flight is delayed?
Your vehicle driver will be informed and collect you at the new time.

What if my outbound flight is cancelled?
If your outbound flight is cancelled please call the emergency number +90850 840 2084. Please advise your flight cancellation and any new details of your arrival.

What happens if I cannot find my driver at the airport?
Please call to phone number +90850 840 2084.

How long will I have to wait at the airport?
You have private transfer - No Wait!
 

How many luggage can I take in the car?
1 for each passenger.

Will my transfer vehicle take me straight to my hotel entrance?
We’ll drop you as close to your accommodation address as possible.

Transfer times?
The times quoted are the standard journey times on a normal day.

Can we stop off at the supermarket on route?
By prior arrangement on a private transfer only.

Do I need to tip the driver?
The price paid does not include a tip. As is standard across the globe these days if you feel your resort driver has been friendly and courteous, then a small tip is the norm.

Is the transfer direct or do we stop on route?
Private transfers are direct, door-to-door.

What currency are your rates in?
All prices are quoted and charged in Euros,Dollars,Pounds,Turkish Lira.

And on Departure? How do I confirm my resort pickup time?
You have a private transfer this will normally be confirmed.

What happens if my holiday details change prior to departure?
If your details change prior to departure simply contact us on +90 850 840 20 84.

Insurance?
SunShuttles hold full public liability insurance as do all of our vehicle.

Last minute bookings?
Our website will allow you to book your chosen transfer up to 24 hours prior to departure.
If you require a transfer inside 24 hours please call +90 850 840 20 84.

Flight Monitoring
We monitor your flight arrival time.

How do I know that I can trust SunShuttles and that it is a legal trustworthy company?
SunShuttles is an internet trading brand of EVENTUS HOLIDAY (TR) Limited is legally registered within The Laws and SunShuttles will operate the site within the laws and regulations of the Turkish Trade Practices Act so that unfair trading and practices do not occur and requires users of the site to act in a similar manner.

What does the price include? Do you offer discounted rates for children or babies?
A one-way price will include a single journey, either from your arrival airport, to your accommodation or from your accommodation to your departure airport. A return booking includes both the arrival and departure transfer from airport to accommodation upon arrival and from accommodation to airport on departure.